How do I receive my file?
You will see a download link immediately after checkout screen. You will also receive an email with a downloadable link for future use.
3D Printed Orders
How long do these 3D printed items take to make?
All of our 3D printed items are made to order. The time it takes to print one depends on the size of the order. Most small items can be done in 1 to 3 days. Larger orders can take weeks. Please send us a message to find out the best estimate for the items you are interested in.
How long do these take to make?
All of our hand-painted items are made to order. The time it takes to paint one depends on the size of the order. Most small items can be done in 1 to 3 days. Larger orders can take weeks. Please send us a message to find out the best estimate for the items you are interested in.
How do I track my order?
You will receive an email once your items ships with a tracking number. You can follow this link to track your package from our website.
How long does my order take to arrive?
Most orders are small enough to ship with first class USPS shipping which takes 2-6 business days. USPS priority takes 2-3 business days on average once your order ships. UPS ground is 2 -5 business days.
How long does international shipping take?
This depends on the shipping service you choose and the county you are located in. We ship from the USA so most item should make it in 2 to 4 weeks on average. Customs and unforeseen issues could delay you order past that estimate. Please check with your local mail carrier to resolve any issues that may have delayed your shipment.
How long do I have to return an item?
Most physical items can be return within 30 days. There are a few exceptions such as personalized items. Please follow this link to for our full returns policy.
Can I return a digital item?
Digital files (STL 3D models) can't refunded or returned.